🔄 Return & Exchange Policy

At Pipsprout, we want every child and family to enjoy their new clothing items.

If something is not quite right, we are happy to help with returns and exchanges according to the conditions below.

1. Return Period

Customers may request a return or exchange within 30 days after receiving their order.

Please contact our team before sending any items back so we can guide you through the process.

2. Items Eligible for Return

Items can normally be returned when:

  • The item is unused and in its original condition.
  • The original packaging and product labels are included where applicable.
  • The request is made within 30 days after delivery.
  • The item has not been damaged, altered or worn.

3. Items Not Eligible for Return

For hygiene, safety and product quality reasons, returns may not be accepted when:

  • The item has been worn, washed or shows signs of use.
  • The item is damaged due to incorrect care or handling.
  • Original tags or packaging are missing where required.
  • The return request is made after the 30-day return period.

4. Return Delivery

🎁 First Return Free 🌱 Easy Exchange

Your first return or exchange delivery will be covered by us.

For any additional return or exchange requests, delivery arrangements may be reviewed depending on the order details and circumstances.

5. Refund Process

Once returned items have been received and checked, we will process the refund request.

  • Return review normally takes up to 5 working days after receiving the item.
  • Approved refunds are normally completed within 5-10 working days after approval.

The final time for funds to appear may vary depending on the customer’s payment provider and account processing times.

6. Exchange Requests

If you need a different size or another available item, please contact us and we will help arrange an exchange where possible.

Exchange availability depends on current stock levels.

7. Incorrect or Damaged Items

If you receive an incorrect item or there is an issue with your order, please contact us as soon as possible.

Providing order details and clear information will help us review the situation and provide the most suitable solution.

8. Return Disclaimer

We carefully check all returned items to ensure they meet the return conditions.

Returns that do not meet the required condition may not qualify for a refund or exchange.

Delivery times, stock availability and processing times may be affected by circumstances outside our reasonable control, including courier delays or unexpected service interruptions.

9. Contact Us

If you have any questions about returns or exchanges, please contact our team.

📧 Email:
help@pipsprout.shop

☎ Phone:
020 8134 7629